Ok hopefully I can explain it clearly,....
I have been trying to add a line for 2 years now in other retailers, mainly best buy but was told "Sprint Declined my request" more than a couple times. So I added a line with sprint on their website with no issue . This time around I had a $50 reserve credit, a 10% employee discount and the $150 preorder credit if I were to pre-order the Note 10+ from Samsung and I did and the order went through....or so I thought....after waiting a couple of days for my Note 10+ I received this email stating that my carrier ergo Sprint couldn't approve my order so it was canceled. 😐 really after the promotion was over.....so again I was basically forced again to add a line only through the sprint site with no issues only this time I lost out on a lot of credits and promos because Sprint refuses to allow me to purchase from another retailer. This is not only unfair but bordering if not illegal in regards to antitrust laws. I contacted account services and was promised a call back pertaining to this issue the very next morning but that was last week...no call no resolution. This is getting out of hand especially given the fact that I've been with Sprint for 13 very long years tbh.
I got it added only thru sprint but again despite the fact my original order with Samsung was placed during the promo period I lost out on it because Sprint declined the request to add it thru Samsung.
Okay wow, glad you got the line added and once again sorry that this particular deal didn't work out as planned.
Lol, that seems to be a recurring theme..."ok well sorry" is what apparently one gets after 13 years here over something that they not I dropped the ball on. Nice to know that's what "loyalty" in this company gets you.
I just want what I was supposed to get when I preordered my phone before the request was canceled by you guys for no reason other than being forced to purchase exclusively from you guys, nothing more nothing less. It's unfair that I miss out on something due to some "technical error" on your company's end.
Lol regardless of the issue that would have been offered but no I don't keep up with that though I do have the app in one of my phones. Still i reiterate i want nothing more than what i was entitled to get from day 1.
You must be speaking to agents that sadly I've too come across that all too often have been giving out wrong info either because they're misinformed or have some ulterior motive for wanting you to change plans with them. But I have removed 3 lines this past year or so and have since added 2 new ones to my simply everything 1500 plan.
I guess one has to be persistent until we find the person that actually knows the proper protocol for these situations. I figure some just don't pay attention when there are new updates or simply just can't be bothered.
Obviously ! I'm actually pretty upset I've kept a line on my phone for over a year because I didn't think I could add it back. So $19.99 a month X 12 months ..... Sprint..... @