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Escalation Department


Escalation Department

I am looking for the contact information for the escalation department. I'm trying to return to Sprint but I am being told that I have to pay a $300+ bill which I already paid to a collections agency that Sprint sold my account to. I am not going to pay twice for a service I already paid for. I assumed Sprint would like to have me back as a customer but obviously not. I definitely owed them the money and had no problem paying it once I got back on my feet, which I did. However, I think it is unrealistic that they want me to pay again. Any help or assistance would be appreciated. Thank you so much for your time and help.

Sprint Social Care S.M.A.R.T. Agent

Re: Escalation Department

Hey there. I'd love to help you out here. Can you send me a DM with your phone number and PIN that you had on your Sprint account and I'll take a look at what's going on. Then I can get you sent to the right people.

"Is your name Wi-Fi? Because I'm feeling a connection."
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