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Payment Arrangement extension

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Journeyman

Payment Arrangement extension

I am EXTREMELY disappointed with Sprint!!! I have been a customer for over 15 yrs & was also a customer when I was with my 1st husband prior to the 15 yrs on my own....

This past year has sucked for me. I have gone through a nasty divorce. My husband decided to abandon me & walked out to be with his mistress who is 20 yrs younger than him. He left me with a ton of debt. He talked me into co-signing 2 10K loans with him just 2 weeks before walking out. He destroyed my credit. So yes I have asked for several extensions due to my situation. I tried to explain to several representatives my situation & they did not care. I got scripted responses. That is wrong, rude, uncaring & unprofessional! Now because Sprint will not allow me to extend my payment to Jan 10th I will now be disconnected & lose use of my phone! As if I haven't lost enough! My car is falling apart, this divorce is costing me a fortune! I am sooooo angry with you Sprint. I figured since I have been a longtime customer you would have more sympathy. Nope! I defend Sprint all the time b/c all my friends have Verizon and do not like Sprint. 

Thanks for nothing!!!!! 

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Sprint Employee

Re: Payment Arrangement extension

Hello! I am truly sorry to know that you're going through that situation. I'd like to access your account and do what I can to help you. Send me a private message with the account holder's name, security PIN or the answer to the security question. Click on my name and select "send a message". 


Kryshna
Sprint Social Care

View solution in original post

1 REPLY 1
Highlighted
Sprint Employee

Re: Payment Arrangement extension

Hello! I am truly sorry to know that you're going through that situation. I'd like to access your account and do what I can to help you. Send me a private message with the account holder's name, security PIN or the answer to the security question. Click on my name and select "send a message". 


Kryshna
Sprint Social Care

View solution in original post

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