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Journeyman

Payment arrangement or pay extension

Hi I recently lost my job and it's taken forever to find a new one but luckily I have but unfortunately my bill is past due and I won't get paid until the end of this month so just want to know if there is anything I can do? I tried a payment arrangement and didn't work.
5 REPLIES 5
Sprint Social Care

Re: Payment arrangement or pay extension

Good morning Tjackson1989.

Thanks for reaching out. We are happy to take a look for you. We just sent you a Private Message, please reply back as soon as you can.

 

Juan

Sprint Social Care


Juan
Sprint Social Care
Journeyman

Re: Payment arrangement or pay extension

I was also interested in how I can get a payment extension for my bill. I couldn't find a way to do it on the MySprint site.

Sprint Social Care

Re: Payment arrangement or pay extension

Good morning.

Thanks for reaching out. There are several ways you can make a Payment Arrangement.

We’ve recently enhanced our system to allow payment arrangements through our secure self-service options using *3 or My Sprint Mobile or Sprint Zone from your phone and Sprint.com online.

  • You can use one of these options to quickly create your payment arrangement for up to 14 calendar days.
  • Future arrangements can be made using one of these self-service options.
  • You can also modify or cancel your current arrangement using these options up to 1 calendar day prior to the scheduled payment.
  • It’s very simple and it only takes a few moment to complete via our automated phone system.  Just select Payment Options from the menu and follow the prompts.

For Payment arrangement terms and conditions visit: http://sprint.co/2b4zByv

If you still need assistance,  send us a private message by just click on my name and then select “send a message"

 

Juan
Sprint Social Care


Juan
Sprint Social Care
Journeyman

Failed Payment Arrangement

I recently made a payment arrangement but failed to fulfill that arrangement due to emergency circumstances. I contacted sprint customer care and spoke with a rep but was told I would be unable to restore services without making partial payment. Being unable to make partial payment obviously leaves my services suspended which is critical for my job. I have been with Sprint nearly 7 years and am currently unaware of whom I could speak with that would be able to make an exception for this situation. 

Sprint Social Care

Re: Failed Payment Arrangement

Hello dcoxson, we have received and responded to your Private Message, feel free to review it at your earliest convenience.


Mayorin
Sprint Social Care
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