Hi. I have a payment arrangement set up for my account balance but today I received a text message that says I'm scheduled for shut off. I've been on medical leave from work due to having endometrial cancer and I just got released back to work monday so I'm trying now to get everything caught back up since I was only receiving 60% of my pay while I was on medical leave. Am I really going to be shut off since I've been paying and have a payment arrangement lined up already? I was under the impression that having a payment arrangement would keep you from being shut off?