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Unable to make extra payment

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Journeyman

Unable to make extra payment

I have a zero balance on the account but am trying to make extra payments to accumulate unused credits so that I will not have to pay in future months. I tried making payments online, through the app, with Express Pay, over chat, over the phone automated, and with the finance department. I contacted my bank and it is not an issue with my card but with Sprint's gateway. I am disappointed by the lack of a resolution from numerous sources of customer service.

 

I have made similar payments a week ago and understand there is a 24-48hr lockout on similar payments, but it has now been a week since I have been able to make a payment. 

3 REPLIES 3
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Sprint Social Care

Re: Unable to make extra payment

Hey, I'm here to help! Let's look into this for you. Are you getting an error when attempting to make the payment? Send us a Private Message so we can further assist. 

S.R
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Journeyman

Re: Unable to make extra payment

@Sprint_Shenelle 

When I try online it says "We are unable to process your transaction. Please try again later or visit a Sprint store." It has said the same message for over a week.

 

When I try via Express Pay it says, "We are experiencing technical issues. Please try again later." It has said the same message for over a week.

Highlighted
Sprint Social Care

Re: Unable to make extra payment

Thanks for the feedback! Let's work on this. 

S.R
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