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SOLUTION: Apple iPad Pro (11" and 12.9") Activating After Device Setup and Off-Device Activation

Symptoms

 

Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.

 

Note: Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.

 

 

Solution

 

If a user goes through out-of-box setup and then has their device activated via an off-device flow (through Care, Retail, Web), the user will need to:

  1. Powercyle the device (Turn off/on iPad)
  2. Trigger eSIM download by going to Settings > Cellular Data
  3. Device will now be provisioned for data

 

Users can check device is provisioned for data by:

  • Going to Settings > Cellular Data > look for a “Sprint – Data Plan”, or…
  • By swiping down from the upper right-hand corner and looking for “Sprint LTE” in the header
Version history
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1 of 1
Last update:
a week ago
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