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SOLUTION: Apple iPhone 8 -12.1.1 Beta Users Stuck on 3G or LTE Roaming

Symptoms

 

Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G.

 

 

Solution

 

Please ensure the following settings are enabled:

  1. Settings
  2. Cellular
  3. Cellular Data Options
  4. Enable LTE
  5. Enable LTE is set to Voice & Data Or Data Only

 

If you have these settings enabled, please go to the Dialer and dial ##CLEAR# - (##25327#) then Talk. The device should pop-up stating "Resetting Subscriber Settings" and once the process is complete you should have access to Sprint LTE again.

Version history
Revision #:
1 of 1
Last update:
‎11-12-2018 01:41 PM
Updated by:
 
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