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SOLUTION: Apple iPhone XS, XS Max, and XR - “Phone is Activated” message may not display

Symptoms

 

Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens.

Solution

 

To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.

 

Sprint and Apple are aware of this issue and working to resolve.

Version history
Revision #:
2 of 2
Last update:
‎11-05-2018 11:32 AM
Updated by:
 
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