cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Harman Sprint Drive (HSA-15US) Perimeter ID (PID) Corruption

Symptoms

 

In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer

 

 

Solution

 

Please unplug the Sprint Drive from the vehicle for approximately 15 minutes (or until all lights on the device go out).  After that, plug the Sprint Drive back in to restore functionality.   As always, ensure the Sprint Drive is on the latest available software version.

 

If the behavior persists, please use the dedicated button within the application to contact Sprint customer care for further triage.

Version history
Revision #:
1 of 1
Last update:
‎11-13-2018 10:52 AM
Updated by:
 
Labels (3)
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat