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SOLUTION: Harman Sprint Drive (HSA-15US) VIN not Accurately Reading

Symptoms

 

In some cases, users may report the Sprint Drive is not always reading the VIN (Vehicle Identification Number) when plugged into a vehicle.  Additionally, there are some vehicles where the VIN is never read properly.

 

 

Solution

 

Resolved in HSA-15US_81_LA301_R6.0B Software Update

Please be advised that this behavior is addressed in the first maintenance release. 

 

If issue persists, please use the dedicated button within the application to contact Sprint customer care for further triage.

Version history
Revision #:
1 of 1
Last update:
‎11-13-2018 01:55 PM
Updated by:
 
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