cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Samsung Galaxy J7 Perx (SM-J727P) - Hotspot Error after Updating to Oreo (SW version BRH5)

Symptoms

 Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.

 

Capture.PNG

 

 

 

 

 

 

 

 

Solution

 

This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:

 

Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.

 

Capture1.PNG

 

 

 

 

 

 

 

The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.

Version history
Revision #:
1 of 1
Last update:
‎09-26-2018 08:35 AM
Updated by:
 
Labels (3)
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat