cancel
Showing results for 
Search instead for 
Did you mean: 

Phone & Device Support Articles

Sort by:
See if your phone will work on the Sprint Network.  Check eligible phone below.
View full article
In some cases, users may report the Sprint Drive is  not always  reading the VIN (Vehicle Identification Number) when plugged into a vehicle.  Additionally, there are some vehicles where the VIN is  never  read properly.
View full article
Some users may report inaccurate GPS location or boundary notifications.  The application may erroneously display such things as: Car being towed Outside of curfew Outside of boundary
View full article
How to disable Android Oreo’s persistent ‘using battery’ notification
View full article
In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer  
View full article
When viewing the Sprint Drive software version from the application menu, some users are still seeing the launch version (HSA-15US_81_LA301_R5.18B) listed even after a software update has been received.
View full article
Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
View full article
Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
View full article
Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
View full article
 Users may report seeing the error "Voice Input Unavailable" when trying to use voice-to-text over LTE.
View full article
Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.   Note:   Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.
View full article
 The 2018 11-inch iPad Pro and 12.9-inch iPad Pro (3 rd  Gen) are LTE only devices (no 3G/2G). When activated with cellular data plans, these devices will only work over cellular in markets/locations with LTE coverage. 
View full article
Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.
View full article
 Why does my device always says "Roaming"?
View full article
In some rare cases, users are reporting inability to connect to Sprint LTE.  This behavior could be seen on devices with software versions BB100-3V05 or later.
View full article
Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
View full article
*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
View full article
*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
View full article
Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
View full article
Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
View full article
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat

Top Contributors