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Phone & Device Support Articles

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In rare cases, users may report devices are not charging and/or not powering on.  Standard triage does not resolve the failure.
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Symptoms  Some users are reporting inability to use Sprint network.  Solution   Please advise users that Sprint and Kyocera are actively investigating the root cause in order to find a permanent solution.  As a workaround, ask the user to perform the following steps:   Go to Settings > Others > Roaming Mode  Select “CDMA Only”  Turn phone off Turn phone back on Go to Settings > Others > Roaming Mode  Select “Home Only” Once 3G data is working go to Settings > Others > Roaming Mode Select "CDMA Only" to ensure the unit is able to roam as needed.
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Some users are seeing Android is starting: "Optimizing app 1 of 1" or "Optimizing app X of X" continually for 10-15 minutes after a power cycle.
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