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Phone & Device Support Articles

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See if your phone will work on the Sprint Network.  Check eligible phone below.
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Required service updates will prevent NEW users from subscribing to the hotspot from the on-device menu
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Symptoms  Visual Voicemail (VVM) is not properly customizing vibration notifications.  Users will get the visual and audible notification, but no vibration.   Diagnosis Precondition: Go to settings > General > Apps & Notifications > Notifications > Apps > Advanced settings Open voicemail and set up notification sound and select "sound with vibration" option   Expected: The device should get correct notification sound and should vibrate. Actual Result: Receive voicemail and observe no vibration.    Solution Please do not hard reset or exchange handsets for this behavior.   This will be addressed in a future Software Enhancement. 
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