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Phone & Device Support Articles

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Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.
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Symptoms   Impacts: All 2018 iPhones.  This should not impact the iWatch 4 series. The device will display No Service in the following countries until those carriers implement the new USASV IMSI range in their network elements.   Solution Sprint is working with our roaming partners to implement the new IMSI range in their networks to resolve this issue.  Current list of impacted countries include: Albania American Samoa Botswana Burundi Croatia Cuba Djibouti Gulf of Mexico India (part of country ready) Kyrgyzstan Lesotho Libya Macedonia Oman Sao Tome Saudi Arabia Seychelles South Sudan Swaziland Vanuatu  
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