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SOLUTION: Kyocera Dura XTP (E4281) - No service or only 1X data

Symptoms

 Some users are reporting inability to use Sprint network. 

Solution

 

Please advise users that Sprint and Kyocera are actively investigating the root cause in order to find a permanent solution.  As a workaround, ask the user to perform the following steps:

 

  1. Go to Settings > Others > Roaming Mode 
  2. Select “CDMA Only” 
  3. Turn phone off
  4. Turn phone back on
  5. Go to Settings > Others > Roaming Mode 
  6. Select “Home Only”
  7. Once 3G data is working go to Settings > Others > Roaming Mode
  8. Select "CDMA Only" to ensure the unit is able to roam as needed.
Version history
Revision #:
1 of 1
Last update:
‎05-24-2018 11:57 AM
Updated by:
 
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