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SOLUTION: Magic Box: Frequently Asked Questions
What is Sprint Magic Box?
Sprint Magic Box is a wireless small cell that ca n improve LTE data coverage within buildings and even within a certain range outside.
Does it help with voice coverage?
No, Sprint Magic Box only improves LTE data signal (2.5 MGhz, Band 41).
How do I get one? You'll need to qualify for Sprint Magic Box. There are several factors to take into consideration including (but not limited to) the Sprint network in your area and the device(s) you have. We've launched to a select group of customers, primarily businesses at this time. Consumer sign ups are coming soon. The really cool thing is, if you are visiting a business where a Magic Box is in operation, you get to benefit too!
I filled out the signup informationweeks ago but I didn't get one!
Customers are not guaranteed a Magic Box, no matter what. Each request has to be evaluated for several factors that include things like the network in your area and the type of devices you have. We want to be sure that the Magic Box is the right solution for each situation where we install one.
Do I need to have WiFI or Wired Internet Service to qualify?
No! Magic Box is a small cell that doesn't require a wired or WiFi internet connection to work. All you need is an outlet and a good window, most likely with a line-of-site to a nearby cell tower. Magic Box will even help you decide which window in the building will provide the best signal strength beforehand (won't worry, we provide instructions and support too!).
Will my phone work with Magic Box?
Magic Box operates on LTE 2.5GHz frequency (Band 41), so only devices with this capability will work with it. Most newer smartphones will work but you'll need to check your device's specifications for LTE 2.5 GHz to be sure.
What kind of an area will a Magic Box cover?
Sprint Magic Box can improve LTE speeds in an area as large as 30,000 square feet indoors. It can help customers in adjacent buildings and even outside, up to 100 meters in the right conditions. This means that dozens of Sprint customers in a particular area can benefit from the improved coverage of one Magic Box.
Every Sprint customer within the coverage area can benefit from the Magic Box, so there's no need or ability to secure it, as with WiFi or an Airave.
Does Magic Box improve data signal for phones on other network providers?
Since Magic Box is on a Sprint owned frequency; customers on other (non-Sprint) networks do not receive improved LTE signal.
Will do I connct my phone to a Magic Box where one is available?
No need to connect or set up your phone to work on a Magic Box. If you're within range, your phone will pick up and connect to the Magic Box as it would a regular cell tower.
If I move, do I have to give the Magic Box back?
Not necessarily. When you're ready to move, contact Magic Box support and verify that your new location is appropriate for a Magic Box. Magic Box does not work in areas where there is no Sprint coverage.
Can I use WiFi calling through my Magic Box?
No, Magic Box is only for LTE data. It does not improve voice signal and can't be used to connect to WiFi calling.
How do I set up my Magic Box?
Every Magic Box comes with a Quick Start Guide. You can also see the Magic Box Support Center for installation instructions and available video with step-by-step instructions.