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SOLUTION: Samsung Galaxy Watch 42mm (R815U) Rose Gold Activation Error

Symptoms

 Some users who attempt to activate their Galaxy Watch might see an error similar to "Mobile service can't be setup from this phone. For more information contact your service provider."  

 

Normal troubleshooting does not resolve the error.

 

 

Solution

This is unique to Galaxy Watch models on software version RH1.  Please advise customers that Sprint and Samsung have a fix expected to be in an upcoming software release.  Impacted users should be directed to call Samsung for resolution @ 1-800-SAMSUNG.

Version history
Revision #:
1 of 1
Last update:
‎12-27-2018 11:07 AM
Updated by:
 
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