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SOLUTION: Samsung Wireless PowerShare Interruptions

We are aware that some Galaxy S10 users may experience issues when using the Wireless PowerShare feature to charge their Galaxy Watch, Galaxy Watch Active or compatible wearable devices.  We are working to address via an upcoming maintenance release.

 

This article is intended to guide customers who are reporting Wireless PowerShare interruptions on their Galaxy S10 series device.

Symptoms

Customer may experience interruption while charging their Galaxy Watch, Galaxy Watch Active or compatible device when using Wireless PowerShare on the Galaxy S10, Galaxy S10e or Galaxy S10+ device.

 

This may occur when the GS10 series device is charging the impacted wearable model after a period of ~8 minutes.

 

Impacted Galaxy Watch models include:

  • Galaxy Watch
  • Galaxy Watch Active
  • Gear Sport
  • Gear S3

 

 

 

Solution

This charging interruption behavior will be correction will be corrected with an upcoming software maintenance release.  This behavior is limited to the devices listed above and should not impact other device models, such as Galaxy Buds, which are Qi compatible.

 

Note:  Samsung recommends always keeping mobile devices on the most up to date version of the software for optimal device performance.

 

  • Ensure that Wireless PowerShare has been enabled via the Quick Settings menu
  • It is recommended to utilize Wireless PowerShare when the GS10 series device is not plugged in or charging.
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‎03-14-2019 04:15 PM
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