Phone & Device Support Library

Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 

Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment

 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 

 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 

*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   

*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   

Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.

Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.

Question I've been a Sprint customer for a long time but I'm confused. I see that you used to offer people an Airave when they were having service issues and now it looks like you're offering people a Magic Box instead.  Is Magic Box just a new name for Airave? If not, what's the difference?  I tend to drop calls in my house pretty often, so I'm wondering if one of these could help me.  Answer The Airave and the Sprint Magic Box are two different devices. Airave devices provide enhanced voice and 3G coverage for your phone. It uses your existing broadband internet connection to route calls back to our network. Airaves are designed for use in single-family homes or apartments. The Sprint Magic Box boosts your LTE data signal and speeds. It provides a faster, more reliable data experience inside your home and can even help your neighbors with their LTE speed (without costing you any of yours).   In short: Airave primarily assists in boosting signal for voice while Sprint Magic Box is for boosting data. Since you're having issues with dropped calls, the Airave would be a better solution. We're preparing to roll out a new generation of Airaves that also boost LTE data.  Stay tuned to your Sprint Community for more information.  In the meantime, most phones currently offer WiFi Calling, which boosts voice signal through the use of your home WiFi.     Check out our FAQs about the Sprint Airave  More info about Sprint Magic Box Magic Box Support Center   Have more questions? Click here to start a new thread or join an existing one