Phone & Device Support Library

After performing a ##BRAND# the handset may appear unable to connect to the internet.    This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.

Symptoms  While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.     Solution   Please advise users to perform initial activation over Wi-Fi instead of LTE.    It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi.    LTE data connection works as expected once activation is completed.