Customers that perform a “Reset Account” can put their device in an unusable state if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.
Customers that perform a “Reset Account” can put their device in an unusable state, if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.
Steps that a user would have taken to get in this state:
User has an eSIM installed (no physical SIM card)
User goes to Settings > General > Reset
User chooses Subscriber Services
User chooses Reset Account
Device signal bars will go from showing LTE, to “…” after 10 seconds
End result is signal bars show “…No Service”
If your iPad Pro 11” is in this state, perform the following to correct:
· Perform a Reset All Settings: Settings > General > Reset > Reset All Settings > Follow prompts (This will set all customized settings to default; Sound settings, Display settings, Wi-Fi preferences)
Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.
Note: Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.
The 2018 11-inch iPad Pro and 12.9-inch iPad Pro (3 rd Gen) are LTE only devices (no 3G/2G). When activated with cellular data plans, these devices will only work over cellular in markets/locations with LTE coverage.