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 Please be advised to use the Help & Feedback link from within the Sprint Drive application to initiate hardware support and customer service related specifically to the Sprint Drive product.
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More than likely you are seeing this because the device's ESN is not in Sprint's database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3 days to take care of depending on what information is left out etc.
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After performing a ##BRAND# the handset may appear unable to connect to the internet.    This can be identified by an exclamation point in the signal bar indicator or appear as repeated connection attempts to access the internet.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.
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If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.
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I f changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.
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If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.
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 Some users who attempt to activate their Galaxy Watch might see an error similar to   "Mobile service can't be setup from this phone. For more information contact your service provider."       Normal troubleshooting does not resolve the error
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Symptoms  Some users who attempt to activate their Galaxy Watch might see an error similar to "Mobile service can't be setup from this phone. For more information contact your service provider."     Normal troubleshooting does not resolve the error.     Solution This is unique to Galaxy Watch models on software version RH1.  Please advise customers that Sprint and Samsung have a fix expected to be in an upcoming software release.  Impacted users should be directed to call Samsung for resolution @ 1-800-SAMSUNG.
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment
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 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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