Some XP5s users may experience a recurring error popup stating "SSWLauncher has stopped" or "SSWLauncher keeps stopping".
Upon initial startup, a red "Sonim Built for Life" screen will give the option to "Skip" or "Start Provisioning". If "Skip" is selected instead of "Start Provisioning" the "SSWLauncher has stopped" error will occur.
This will be corrected in an upcoming MR.
When setting up the XP5s for the first time select "Start Provisioning".
If a device is already presenting the error is encountered, perform a factory data reset via the recovery menu to resolve the issue.
Please note, performing a factory data reset will remove all user data from the device.
To perform a factory reset:
Power the device off, remove and reinsert the battery if necessary.
Press and hold both the power button and the volume up button until a screen stating "No Command" appears.
Hold the power button and quickly press and release the volume up key to access the Android Recovery screen.
Scroll down to "Wipe data/factory reset" using the arrow keys on the dial pad.
Press the power button to select "Wipe data/factory reset". The next screen will ask to confirm the factory data reset.
Using the volume buttons, scroll to "Yes" and press the power button to confirm. This will return the device to factory defaults.
After the factory data reset is complete, using the volume buttons, scroll to "Reboot system now" and press the power button to confirm the reboot.
After reboot select "Start Provisioning" on the red "Sonim Built for Life" page to begin device activation.