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Phone & Device Support Library

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SOLUTION: Samsung Galaxy J3 (J320P) - Visual Voicemail not Being Delivered

Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
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‎12-27-2018 10:59 AM

SOLUTION: Essential Phone (PH-1) Missing notification on new SMS or Voicemail

Symptoms  Some users may report a loss of notifications for new SMS or Voicemail.   Solution   Please be advised that updating to the latest released software version resolves the missing notifications.
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‎05-31-2018 04:27 PM
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Beware of KRACK!

If you are like me and love to read about all the recently published firmware updates (Hey, most of my TV shows are on winter... read more
Em_Will_I_Am in Buzz About Wireless Dec 8, 2017
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SOLUTION: "No Hot Spot or WiFi calling icon"

Symptoms The toggle for Hot Spot is nowhere to be found in Settings. A buddy of mine has an S8+ and I confirmed that his ... read more
seawolf in Phone & Device Support Library May 19, 2017
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