Phone & Device Support Library

Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID

If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.

Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.

Symptoms   Impacts: All 2018 iPhones.  This should not impact the iWatch 4 series. The device will display No Service in the following countries until those carriers implement the new USASV IMSI range in their network elements.   Solution Sprint is working with our roaming partners to implement the new IMSI range in their networks to resolve this issue.  Current list of impacted countries include: Albania American Samoa Botswana Burundi Croatia Cuba Djibouti Gulf of Mexico India (part of country ready) Kyrgyzstan Lesotho Libya Macedonia Oman Sao Tome Saudi Arabia Seychelles South Sudan Swaziland Vanuatu