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Phone & Device Support Library

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If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting.   This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under   Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under   Settings > Cellular > Wi-Fi Calling   – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE   menu is set to   Voice & Data               o   Confirm under   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.
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Symptoms  While going through the initial activation screens either immediately out-of-box or after completing a factory data reset, some users may repeatedly see prompts to connect to Wi-Fi even in known good coverage areas.     Solution   Please advise users to perform initial activation over Wi-Fi instead of LTE.    It might take the handset up to 5 minutes to fully process all files which are needed to complete activation once connected to Wi-Fi.    LTE data connection works as expected once activation is completed.
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 Some users who attempt to activate their Galaxy Watch might see an error similar to   "Mobile service can't be setup from this phone. For more information contact your service provider."       Normal troubleshooting does not resolve the error
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Symptoms  Some users who attempt to activate their Galaxy Watch might see an error similar to "Mobile service can't be setup from this phone. For more information contact your service provider."     Normal troubleshooting does not resolve the error.     Solution This is unique to Galaxy Watch models on software version RH1.  Please advise customers that Sprint and Samsung have a fix expected to be in an upcoming software release.  Impacted users should be directed to call Samsung for resolution @ 1-800-SAMSUNG.
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Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment
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 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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 Customers in areas within the state of Mississippi and possibly surrounding counties handsets may not be able to attach to an Airave.  This issue is related to network availability and may affect customers with an Airave in use previously and/or newly deployed equipment. 
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Customers that perform a “Reset Account” can put their device in an unusable state if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.
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Symptoms   Customers that perform a “Reset Account” can put their device in an unusable state, if utilizing an eSIM. iPads in this state will not be able to connect to cellular and will show “…No Service” in the device header.   Steps that a user would have taken to get in this state: User has an eSIM installed (no physical SIM card) User goes to Settings > General > Reset User chooses Subscriber Services User chooses Reset Account Device signal bars will go from showing LTE, to “…” after 10 seconds End result is signal bars show “…No Service”     Solution   If your iPad Pro 11” is in this state, perform the following to correct: ·         Perform a Reset All Settings: Settings > General > Reset > Reset All Settings > Follow prompts (This will set all customized settings to default; Sound settings, Display settings, Wi-Fi preferences)
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Symptoms   If changes or degradation in voice call quality after updating to iOS 12.1.1, you may need to change a Cellular Setting. This change will only need to be made if the following conditions are met:   Have updated iPhone to software version 12.1.1 or above                 o   Confirm under Settings > General > About > Version   Has or had Wi-Fi Calling enabled                o   Confirm under Settings > Cellular > Wi-Fi Calling – If the user has it turned off, but has enabled the service previously, then flipping the toggle back on will display an “Enable Wi-Fi Calling? > Enable” pop-up with no further actions required.   Enable LTE menu is set to Voice & Data               o   Confirm under Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data   If you do not meet any of these conditions, continue with normal troubleshooting.       Solution   If you experience changes or degradation in voice call quality after updating to iOS 12.1.1 and its confirmed that you previously enabled/used Wi-Fi Calling, then go through the following setting change:   Settings > Cellular > Cellular Data Options > Enable LTE > Change to Data Only
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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In some cases, users may report the Sprint Drive is  not always  reading the VIN (Vehicle Identification Number) when plugged into a vehicle.  Additionally, there are some vehicles where the VIN is  never  read properly.
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Some users may report inaccurate GPS location or boundary notifications.  The application may erroneously display such things as: Car being towed Outside of curfew Outside of boundary
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How to disable Android Oreo’s persistent ‘using battery’ notification
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In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer  
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When viewing the Sprint Drive software version from the application menu, some users are still seeing the launch version (HSA-15US_81_LA301_R5.18B) listed even after a software update has been received.
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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