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Some users may report inaccurate GPS location or boundary notifications.  The application may erroneously display such things as: Car being towed Outside of curfew Outside of boundary
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How to disable Android Oreo’s persistent ‘using battery’ notification
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In some rare instances, users have reported that the Sprint Drive stops reading the vehicle computer  
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When viewing the Sprint Drive software version from the application menu, some users are still seeing the launch version (HSA-15US_81_LA301_R5.18B) listed even after a software update has been received.
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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Customers who upgraded to the iOS 12.1.1 Beta might notice that after their device completes the software update they won't attach back to LTE service and remain on 3G
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 Users may report seeing the error "Voice Input Unavailable" when trying to use voice-to-text over LTE.
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Users that turn-on and go through set-up on their 2018 iPad Pro prior to activating either by calling Care, through a Retail location, or via Web, will need to perform a power cycle and access the Cellular Data menu to trigger the eSIM download. This will allow the device to fully provision.   Note:   Users that activate via on-device flow will not need to do this as the download of the eSIM will occur automatically.
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 The 2018 11-inch iPad Pro and 12.9-inch iPad Pro (3 rd  Gen) are LTE only devices (no 3G/2G). When activated with cellular data plans, these devices will only work over cellular in markets/locations with LTE coverage. 
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Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.
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 Why does my device always says "Roaming"?
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*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
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*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
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Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
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Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
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Symptoms  Some XP5s users may experience a recurring error popup stating "SSWLauncher has stopped" or "SSWLauncher keeps stopping".   Upon initial startup, a red "Sonim Built for Life" screen will give the option to "Skip" or "Start Provisioning". If "Skip" is selected instead of "Start Provisioning" the "SSWLauncher has stopped" error will occur.   This will be corrected in an upcoming MR. Solution  When setting up the XP5s for the first time select "Start Provisioning".   If a device is already presenting the error is encountered, perform a factory data reset via the recovery menu to resolve the issue.   Please note, performing a factory data reset will remove all user data from the device.   To perform a factory reset: Power the device off, remove and reinsert the battery if necessary. Press and hold both the power button and the volume up button until a screen stating "No Command" appears. Hold the power button and quickly press and release the volume up key to access the Android Recovery screen. Scroll down to "Wipe data/factory reset" using the arrow keys on the dial pad. Press the power button to select "Wipe data/factory reset".  The next screen will ask to confirm the factory data reset. Using the volume buttons, scroll to "Yes" and press the power button to confirm.  This will return the device to factory defaults. After the factory data reset is complete, using the volume buttons, scroll to "Reboot system now" and press the power button to confirm the reboot. After reboot select "Start Provisioning" on the red "Sonim Built for Life" page to begin device activation.
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Question I've been a Sprint customer for a long time but I'm confused. I see that you used to offer people an Airave when they were having service issues and now it looks like you're offering people a Magic Box instead.  Is Magic Box just a new name for Airave? If not, what's the difference?  I tend to drop calls in my house pretty often, so I'm wondering if one of these could help me.  Answer The Airave and the Sprint Magic Box are two different devices. Airave devices provide enhanced voice and 3G coverage for your phone. It uses your existing broadband internet connection to route calls back to our network. Airaves are designed for use in single-family homes or apartments. The Sprint Magic Box boosts your LTE data signal and speeds. It provides a faster, more reliable data experience inside your home and can even help your neighbors with their LTE speed (without costing you any of yours).   In short: Airave primarily assists in boosting signal for voice while Sprint Magic Box is for boosting data. Since you're having issues with dropped calls, the Airave would be a better solution. We're preparing to roll out a new generation of Airaves that also boost LTE data.  Stay tuned to your Sprint Community for more information.  In the meantime, most phones currently offer WiFi Calling, which boosts voice signal through the use of your home WiFi.     Check out our FAQs about the Sprint Airave  More info about Sprint Magic Box Magic Box Support Center   Have more questions? Click here to start a new thread or join an existing one
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Symptoms  Some Note 9 users report their navigation keys (like the Recent and Back buttons) have stopped working.     Solution  Please do not attempt to have your device replaced or perform any data wipes for this behavior.  This is due to a recent update to Samsung Pay Application (version 3.0.0) and a permanent fix is expected to be available soon.  This behavior may be seen whether Samsung Pay has been set up or not.   A temporary resolution is to swipe away the Samsung Pay hint overlay three times, then disable the favorites card option within Samsung Pay to bring back functionality.   Dismiss the Samsung Pay hint overlay by swiping the image up three times. Open Samsung Pay Touch More Options > Settings Touch Use Favorite Cards Toggle each of the three sliders to turn off the Lock *Note: This will prevent users from being able to swipe up from the bottom of the screen to open their favorite card.   Need assistance? Go to the Samsung Galaxy S series board
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                 The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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