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SOLUTION: Activation issues, unable to make/receive calls or access data

Symptoms

The phone or tablet may be unable to make or receive calls, access data, send or receive text messages. May occur immediately after activation but may also happen after the device has worked appropriately for some time.

 

May included error code messages 6, 34, 67

Diagnosis

 Sprint service may not be correctly set up on your device.  Refreshing network settings on the device may resolve the issue.

Solution

  1.  From the phone dial pad, type ##72786#
  2. Accept warning that provisioning will be reset.
  3. Allow device to restart
  4. Allow device to go through hands-free activation

If the device is still unable to make or receive calls, send/receive text messages or access data, please create a thread for assistance.

 

For more information see: How do I activate a new phone?

Version history
Revision #:
4 of 4
Last update:
‎11-28-2017 10:50 AM
Updated by:
 
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