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SOLUTION: New Apple Devices Roaming Internationally Causing No Service

Symptoms

 

Impacts: All 2018 iPhones.  This should not impact the iWatch 4 series.

The device will display No Service in the following countries until those carriers implement the new USASV IMSI range in their network elements.

 

Solution

Sprint is working with our roaming partners to implement the new IMSI range in their networks to resolve this issue.  Current list of impacted countries include:

  • Albania
  • American Samoa
  • Botswana
  • Burundi
  • Croatia
  • Cuba
  • Djibouti
  • Gulf of Mexico
  • India (part of country ready)
  • Kyrgyzstan
  • Lesotho
  • Libya
  • Macedonia
  • Oman
  • Sao Tome
  • Saudi Arabia
  • Seychelles
  • South Sudan
  • Swaziland
  • Vanuatu

 

Version history
Revision #:
1 of 1
Last update:
4 weeks ago
Updated by:
 
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