cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Samsung Galaxy J3 Emerge (SM-J327P) - com.android.phone errors after ARF2

Symptoms

 

After installing the last software release, ARF2, some users report experiencing com.android.phone has stopped errors randomly and repeatedly.  No triage seems to permanently resolve.

 

Solution

 

Sprint and Samsung have identified the root cause and will address the issue in the next maintenance release. 

 

The behavior is due to the way Samsung's messaging application handles long, multi-segment incoming messages.

 

Temporary relief from the error may be found by power cycling the handset, but until the maintenance release launches the issue could reoccur. 

 

Version history
Revision #:
1 of 1
Last update:
‎07-13-2018 04:34 PM
Updated by:
 
Labels (2)
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat