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See if your phone will work on the Sprint Network.  Check eligible phone below.
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*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
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*99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.   
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Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
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Question   *99 is not supported on the new voice platform.  When latched on to an Airave and *99 is dialed three beeps will be heard.  However, instead of hearing “You are now within Airave coverage” an error stating “The number of code you have dialed is incorrect.”, is heard.    Answer  This is due to the handset is on the new platform.  There is no planned fix for this issue. As long as the customer is hearing the beeps when making/receiving a call they are attached to the Airave.
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Symptoms  Some XP5s users may experience a recurring error popup stating "SSWLauncher has stopped" or "SSWLauncher keeps stopping".   Upon initial startup, a red "Sonim Built for Life" screen will give the option to "Skip" or "Start Provisioning". If "Skip" is selected instead of "Start Provisioning" the "SSWLauncher has stopped" error will occur.   This will be corrected in an upcoming MR. Solution  When setting up the XP5s for the first time select "Start Provisioning".   If a device is already presenting the error is encountered, perform a factory data reset via the recovery menu to resolve the issue.   Please note, performing a factory data reset will remove all user data from the device.   To perform a factory reset: Power the device off, remove and reinsert the battery if necessary. Press and hold both the power button and the volume up button until a screen stating "No Command" appears. Hold the power button and quickly press and release the volume up key to access the Android Recovery screen. Scroll down to "Wipe data/factory reset" using the arrow keys on the dial pad. Press the power button to select "Wipe data/factory reset".  The next screen will ask to confirm the factory data reset. Using the volume buttons, scroll to "Yes" and press the power button to confirm.  This will return the device to factory defaults. After the factory data reset is complete, using the volume buttons, scroll to "Reboot system now" and press the power button to confirm the reboot. After reboot select "Start Provisioning" on the red "Sonim Built for Life" page to begin device activation.
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Question I've been a Sprint customer for a long time but I'm confused. I see that you used to offer people an Airave when they were having service issues and now it looks like you're offering people a Magic Box instead.  Is Magic Box just a new name for Airave? If not, what's the difference?  I tend to drop calls in my house pretty often, so I'm wondering if one of these could help me.  Answer The Airave and the Sprint Magic Box are two different devices. Airave devices provide enhanced voice and 3G coverage for your phone. It uses your existing broadband internet connection to route calls back to our network. Airaves are designed for use in single-family homes or apartments. The Sprint Magic Box boosts your LTE data signal and speeds. It provides a faster, more reliable data experience inside your home and can even help your neighbors with their LTE speed (without costing you any of yours).   In short: Airave primarily assists in boosting signal for voice while Sprint Magic Box is for boosting data. Since you're having issues with dropped calls, the Airave would be a better solution. We're preparing to roll out a new generation of Airaves that also boost LTE data.  Stay tuned to your Sprint Community for more information.  In the meantime, most phones currently offer WiFi Calling, which boosts voice signal through the use of your home WiFi.     Check out our FAQs about the Sprint Airave  More info about Sprint Magic Box Magic Box Support Center   Have more questions? Click here to start a new thread or join an existing one
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Symptoms  Some Note 9 users report their navigation keys (like the Recent and Back buttons) have stopped working.     Solution  Please do not attempt to have your device replaced or perform any data wipes for this behavior.  This is due to a recent update to Samsung Pay Application (version 3.0.0) and a permanent fix is expected to be available soon.  This behavior may be seen whether Samsung Pay has been set up or not.   A temporary resolution is to swipe away the Samsung Pay hint overlay three times, then disable the favorites card option within Samsung Pay to bring back functionality.   Dismiss the Samsung Pay hint overlay by swiping the image up three times. Open Samsung Pay Touch More Options > Settings Touch Use Favorite Cards Toggle each of the three sliders to turn off the Lock *Note: This will prevent users from being able to swipe up from the bottom of the screen to open their favorite card.   Need assistance? Go to the Samsung Galaxy S series board
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                 The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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Symptoms   Impacts: All 2018 iPhones.  This should not impact the iWatch 4 series. The device will display No Service in the following countries until those carriers implement the new USASV IMSI range in their network elements.   Solution Sprint is working with our roaming partners to implement the new IMSI range in their networks to resolve this issue.  Current list of impacted countries include: Albania American Samoa Botswana Burundi Croatia Cuba Djibouti Gulf of Mexico India (part of country ready) Kyrgyzstan Lesotho Libya Macedonia Oman Sao Tome Saudi Arabia Seychelles South Sudan Swaziland Vanuatu  
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Sprint makes it simple to swap your old phone for a new one.   Before you get started, it's a good idea to back up device contacts and content.  Make sure your new phone's battery is charged   Ensure both your new phone and the old one are powered off Go to Sprint.com/activate from a laptop or desktop computer Sign in to My Sprint with an authorized username and password Select your device or number from the 'New device to activate' area.   Back up your device content and contacts if necessary.  click 'Continue' If your new phone is displayed, confirm it and continue.  If the info displayed does not match your new phone,  enter device identifier info: (DEC, HEX or IMEI).  Review your plan choice and add-ons (this is a great time to add TEP if you don't already have it) Click Activate Power on, set up your new phone, make a test call, and check that data is active   If you encounter an error message at any point during the activation you may be able to chat for assistance. When chat is available, you should see a 'CHAT' bubble on the right hand side of the window.   Watch our short video on the activation process   If you are having issues with your service after you activate, please see Activation Issues: Unable to make calls, send text or use data.   If you are still unable to make calls, send texts or use data, you can create a message in our Problem Solvers forum where you can ask for help or chat with an agent at Sprint.com/chat  
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Symptoms   Some users may not see the "Phone is Activated" pop-up message after walking through the Out-of-Box-Experience/set-up. The activation may happen prior to set-up being completed and the "Phone is Activated" message can pop up behind the set-up screens. Solution   To verify activation, users can look for the LTE indicator in the upper right-hand corner of the screen, pull down the control panel and look for Sprint in the upper left, or users can simply attempt a phone call to confirm activation.   Sprint and Apple are aware of this issue and working to resolve.
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 In some instances, users may notice their roaming service experience is not as good as other Sprint customers.   Additionally, users may report inability to recover service after performing a ##SCRTN# or a ##RTN# even after finishing normal triage steps.   These could both be related to the SIM in the handset not being able to connect to the server which allows for proper updates.
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On the new powerful Galaxy Note 9, the S-pen is now Bluetooth enabled which allows you to remotely control different applications on the device. You have the option to single press or double press the S Pen button to initialize different functions and you can also customize the functions by following the below steps:
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The S-Pen of the Galaxy Note9 device is a Bluetooth powered accessory. If a customer purchases a new S-Pen or replaces the existing S-Pen for any reason, the new S-Pen will need to be paired before use with the device.
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Please read our tips and things to keep in mind when requesting a Domestic SIM Unlock (DSU)
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 Introduction: This document is intended to guide support of the GearVR with controller (Model SM-R325) for customers who have concerns related to compatibility with Galaxy Note9 devices.   Topic: Due to the increased size of the Galaxy Note9 device, a new Type C adapter is required for compatibility with the GearVR with controller (Model SM-R325). Existing owners of Model SM-R325 may contact Samsung at 1-800-Samsung to order a new adapter to use their Galaxy Note9 device with the existing GearVR with controller. Note: Please have purchase information, including the GearVR model number and serial number available before calling for assistance. The GearVR serial number and model number are located on the inside of the GearVR device as pictured below.   Setting Up the New Adapter:   FAQs Question: I have the GearVR with controller (Model SM-R325); is it compatible with my Galaxy Note9 device? Answer: Yes. Galaxy Note9 is compatible with your existing GearVR, but a new Type-C adapter is required due to the increased size of the Galaxy Note9 device. You can order a new adapter by contacting 1-800-Samsung. Question: I tried to use my Galaxy Note9 device in my GearVR (Model SM-R325) but it won’t work with my existing setup; what do I need to do? Answer: A new Type-C adapter is required to use Galaxy Note9 with existing GearVR (Model SM-R325) accessories.   Question: Is there a cost for the new adapter? Answer: No. Current GearVR (Model SM-R325) owners can obtain the new adapter at no cost by contacting 1-800-Samsung. Question: How long will it take to get my new adapter? Answer: Replacement adapters are sent via standard shipping options. Normal shipping times can vary but you can expect to receive the replacement adapter in 7 to 10 business days.   Question: Can I pick up the adapter at my local retail store? Answer: At this time the only way to secure the new Type C adapter is directly through 1-800-Samsung.          
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 Customers are not able to utilize Google Voice input while texting.
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Description In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.   Action: Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.   DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018   These devices can no longer be activated.     
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Symptoms   After installing the last software release, ARF2, some users report experiencing com.android.phone has stopped errors randomly and repeatedly.  No triage seems to permanently resolve.   Solution   Sprint and Samsung have identified the root cause and will address the issue in the next maintenance release.    The behavior is due to the way Samsung's messaging application handles long, multi-segment incoming messages.   Temporary relief from the error may be found by power cycling the handset, but until the maintenance release launches the issue could reoccur.   
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