cancel
Showing results for 
Search instead for 
Did you mean: 

HTC EVO: Extra Charge for Hotspot?

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

You can root your phone and install a wireless tethering app.  Doesn't incur any charges from Spring.

http://community.htc.com/na/htc-forums/android/f/94/t/3692.aspx

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

Hello...this message can go out to all in regards to the extra charges that Sprint does not state upfront and personal when you are inquiring about the evo.  REMEMBER THEY WORK ON COMMISSION!!  They are only going to tell you small bits and pieces and if you don't know either they won't tell you or in my case tell you incorrectly.  I purchased the phone solely for the wi-fi hotspot cability among a few other things.  I even paid the full price because I wanted away from the Blackberry.  The manager at the store did not tell about the additional charges and when asked told me that the wi-fi came with the phone and I didn't have to pay anything extra to use it.  They don't care about the little people, only getting more and more people signed up and in contractual agreements.  I am past my 30 days and I am also a 10-year Sprint customer and all they can say is "I'm sorry".  That does nothing for me!!

Re: HTC EVO: Extra Charge for Hotspot?

Optional add-ons like Mobile Hotspot can be added and removed on a daily basis, but they are not supposed to be. Much like plan changes should be done on the billing cycle (to prevent proration which causes a ton of calls into Care), but they don't have to be.

Master

Re: HTC EVO: Extra Charge for Hotspot?

She is misinformed. On both accounts. I can add it online from my account page(And remove it also).

--------------

 
6:08:12 PM :  Connected to sprint.ehosts.net


6:08:13 PM :  Session ID: 649379


6:08:13 PM : BROOKS: Initial Question/Comment: If I added the Hotspot to the evo for the weekend and took it off monday would I be charged the whole $29 or for just the days used?


6:08:18 PM :  Please wait and the next available specialist will be with you shortly.


6:08:19 PM :  You are next in queue...

6:08:19 PM :  If you are chatting today for Technical Support, please call (888) 211-4727.


6:08:33 PM :  If you are a corporate business customer and need assistance with your account, please call (800) 927-2199.


6:08:48 PM :  Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin.


6:08:49 PM :  John K has joined this session!


6:08:50 PM :  Connected with John K. Your Reference Number for this chat session is 649379.


6:08:51 PM :  Thank you for contacting Sprint. My name is John K.


6:08:58 PM : BROOKS: Hello


6:09:04 PM : John K: Hi


6:09:14 PM : John K: I will be happy to assist you.


6:09:19 PM : John K: I understand your question.


6:09:59 PM : John K: Please allow me a few moments while I check this for you.


6:10:10 PM : BROOKS: Ok, Thanks.


6:11:24 PM : John K: Thank you for chatting with us. Have a nice time


6:11:39 PM : John K: Please ignore my previous statement.


6:12:20 PM : BROOKS: More then one chat window open? Smiley Wink I understand.


6:12:39 PM : John K: Thank you for your cooperation.


6:13:24 PM : John K: Yes, you can use the Hotspot and you will be charged for the days you used the service.


6:14:47 PM : BROOKS: Just the days activated correct, Example - Friday to Monday = 4 days, I'll just be charged $4 give or take and not the whole $29? correct?


6:14:54 PM : John K: I assure you that you will not be charged for the whole month.


6:15:13 PM : John K: Yes, you are absolutely correct.


6:15:37 PM : BROOKS: Thank You, That is all I needed to know. Have a great day!

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

I just spoke with a senior manager at Sprint headquarters in the Executive and Regulatory Services department about this $29.99. This is what is CONFIRMED:

At this point in time, the $29.99 is a FLAT MONTHLY RATE that is NOT pro-rated.  It is a flat add-on rate for the hotspot feature.  There is no per-day billing rate or structure in place.  The cost is $29.99, whether you activate it on the 1st of the month, the 15th  of the month or the 29th of the month.   (So the suggestion at this point is...if you're going to use the feature for any given month, activate it at the START of the month!)  In order to get it, you have to contact Sprint to add it on like any other optional feature and then contact them to take it off when you don't want it.

However, I explained to this manager that:

1) Sprint is not doing a good job informing people that the hotspot feature-one of the big selling points of the EVO-is actually an optional add-on feature (although it exists physically on the device) and requires a $29.99 monthly fee to use.  I told her that a lot of people are passing on the EVO because they're finding out the hotspot feature is an optional add-on when all of the advertising is making it seem as if that it's an included service.  Furthermore, folks like me who purchased the phone from telesales (and I suspect some Sprint Stores) are simply not informed of the of the add-on rate (even though the subject of using the EVO as a hotspot is discussed!) and we end up learning about it after the fact.  As a result, more unhappy customers.

2) Such a flat rate is a big turn-off to current and potential customers who look to the EVO as a means of having a temporary portable hotspot to use from time to time.  I reasoned that a flat rate is good for something that you'd potentially use constantly throughout the month, like the MiFi in some cases.  However, the EVO-like any handset-is primarily a phone and the majority of folks would use the hotspot feature on an occasional basis, unlike the way a dedicated hotspot (i.e, MiFi, home wireless router/access point, etc.) would be used.  Therefore:

3) Instead of having just the all-or-nothing $29.99 montly rate, why not ALSO have a daily on-demand $1 rate?  Something similar to the way they've been billing for the use of Sprint Navigation.   When you fire up Sprint Navigation (mostly on the older phones that don't include the service), it notifies you that you can either pay something like $10 or $15 for the whole month or $1.99 for a day's use, on-demand.  I said, take that $29.99 (why does everything have to be one cent short of a nice, full number, anyway???) and break it down to a $1 daily full use on-demand rate. That way, most people would be be WILLING to fork out the dough to use the feature rather than pass it (or even the EVO altogether) up entirely because of the daunting $29.99 monthly non-prorated  fee.

The manger said these were very good points and she agreed that a daily on-demand rate structure is a good idea.  She said that she IS in a position to bring it up with the big bosses, which she will do and get back to me as she learns more about it.

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

I think is true we need to research before buying a phone, but the info about the extra 30 dollars for the add on (hotspot) should be more advertised. When you see the commercial on TV you can’t really tell it says anything about the extra charge.

They just need it more up front, what is bad is the way you find out about it, like I did, trying the application for a good hour with out success until I called customer service. After you loose the illusion of getting it for free the fact of the charge is not that bad compare to the plans of any carrier broadband card for internet.

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

Really?  That's interesting.  If that IS the case, then I'll feel a lot better about it.  I have no need to run the hotspot ALL of the time...only when I need it and that's just a few times a month and typically for one or two devices, most of the time being when Wi-Fi is unavailable (i.e, during one of our many power outages here) or when AT&T's 3G stinks (using my iPad).

I spent a couple of hours on the phone with a manager from the Executive and Regulatory offices at the headquarters, who also fields BBB complaints and correspondences that Mr. Hesse gets.  She actually responded on my BBB complaint.  Two things we discussed  I'd like to point out:

1) She confirmed that the $10 fee everyone is griping about is NOT related to the 4G (or even 3G).  It's for the unique FEATURES on the EVO device itself that other phones don't have.   Hmmm...only two features stand out in my mind:  a 4G (WiMax) radio and the hotspot capability.  I can kind of see it for the 4G capability....but again we're back to the same problem:  many of us don't even have access to 4G markets (and probably never will) so we're  really paying for something we don't get the benefit of.  They are adamant about this fee and will not budge one iota on it.   Will they apply this $10 monthly fee to the new Samsung Epic when it comes out? Only time  will tell.  Of course, this is all old hat by now.

2) She said the $29.99 is also something they will not budge on.  It IS an "optional" feature fee, as everyone figured out,  but she said it would be billed at a per-month rate and is not prorated  at all. To get and use it, you would have to call in and have a CSR activate that feature for you (they enter some codes in) and you can call back to remove it, just like any other "add-on" feature.

This bit about the DAILY on-demand activation and de-activation is something I didn't know about until I read the last follow-up in this thread this morning.  Had I known about it yesterday, I would've brought it up with her during our conversation.  Has someone CONFIRMED this with Sprint?  In writing would be great because my problem with Sprint is almost invariably someone  will say one thing and the next person will say something completely different and a third will say the other two got it all wrong OR "on no...that's not how we do it here/we never said that."

The on-demand activation/reactivation of the hotspot billing would be the ideal way to handle this, IMHO.

So, the the bottom line of those two things is: We're being stuck with a bogus $10 monthly fee just for the privilege of having a 4G radio and a hotspot feature built into the phone-both hardware items that, if added to any other phone/service anywhere else, it would just simply bump up the overall handset purchase price PLUS we're paying $29.99 monthly fee (albeit optional) just for the extra BANDWITH in using the hotspot (3G and 4G).  Okay, I understand the point behind the latter, but a flat monthly fee is ridiculous because functioning as a hotspot is just something any phone, even the EVO, isn't going to be asked to do all day long, every day (or most days) of the month.   However, I'm sure some people will try.  For those who do:  GET A FREAKIN' MiFI CARD OR A DECENT WIRELESS ROUTER AND CABLE/DSL IN YOUR HOUSE and quit abusing the system, which only hurts everyone in the end!

Message was edited by: mtnmedic64

Message was edited by: mtnmedic64

Highlighted
Master

Re: HTC EVO: Extra Charge for Hotspot?

Correct, It can be activated/deactivated as needed from your account page and only pay for the days activated.

Journeyman

Re: HTC EVO: Extra Charge for Hotspot?

according to this article http://www.androidcentral.com/comparing-palm-pre-htc-evo-4g-sprint ,if reading it right, you can turn the hotspot service on/off and pay $1 dollar a day on the days the hotspot service is used. I searched the sprint web site but came up empty. 

Master

Re: HTC EVO: Extra Charge for Hotspot?

Like every human, I'd like things for free, but while I read  all this posts I wonder: how come no one says nothing about the mandatory charge of $30 for the i-phone, and to think that i-phone doesn't give u anything extra. The EVO charge is only $10 much cheaper then i-phone.

Like on every aspect of life, you pay for the convenience and luxury, so if you want to have the luxury to use your phone as a hot spot (which I belive almost more then 90% of ppl posting here will not even use) you must pay for that convenience or you can depend on free WIFI that nowadays is everywhere.

Stop crying ppl. 3-4 years ago you didn't even dream about all this hi-tech, wait about 2-3 years and I do belive that a hot-spot issue wont even exist anymore.