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New options for SERO plan customers

Journeyman

Re: New options for SERO plan customers

What is really sad is how Sprint is treating their legacy customers that have stuck by them for many years with sub-par service while Sprint built their network. Why not offer the same for your long term customers on Fair & Flexible and Free & Clear plans?  Sprint is standing to drop some legacy customers, but I guess loyalty is only a one way street in SprintLand???

Wizard

Re: New options for SERO plan customers

Need to call *2 then hit 3 then 4 and reach account services and Voice your concerns like i did.They did not believe me about SERO till i walked the 1 Rep through the steps to get to this thread.

Sprint will not brocast this but can't you imagine how the people who gave up SERO feel cause they were told this is the only way to get android.

They need to fix this or lose many people to help a few.

Wizard

Re: New options for SERO plan customers

While Sprint won't "broadcast" this, the info is still coming out at a very high level.

I was sent here about this via a Sprint VP's Blog post...

http://mcguireslaw.com/2010/09/03/psst-the-sero-premium-plans-are-now-official/

Russ may not e answering any of the questions, but at least he put out the info.

Tom

Wizard

Re: New options for SERO plan customers

what i am saying is they will not brodcast it so many many people who left SERO for EPRP and many of us Legecy Plan Holders will not find out about it so the number of people who complain to sprint will be very small.

But the amount of people who take advantage of this and the people who complain about it i do NOT think will help sprint very much.

And the day you gave up your SERO plan it was over for you.Noway they will let you back on it now to take advantage of this deal noway no how.

Journeyman

Re: New options for SERO plan customers

Sprint will not brocast this but can't you imagine how the people who  gave up SERO feel cause they were told this is the only way to get  android.

The people that gave up there plan previously, to get Android or WebOS or Instinct, were not lied to.  At the time it WAS the only way to get them.  These folks made the decision that it was worth it to them to switch.  This whole type of scenario happens every day with various industries.

If I buy a Sony TV and then Sony releases a larger one at the same price point, can I complain after 3 - 6 months that they need to let me get the big one for nothing extra because they "lied" to me and didnt tell me a bigger one was coming out at the same price?

I think the older corvettes are ugly, does that mean Chevy lied to me and didnt tell me the newer ones were gonna be better?  Does this mean I can get a new one for nothing extra?

For those on the old Free and Clear plans or Fair and Flexible, you kept your plans and add-ons because of the crazy good price you have been getting.  Lets not beat around the bush here.  You have had, in some cases, YEARS to upgrade to either SERO or other more current plan.  You were and still are getting away with a great plan and know that.  Sprint simply called your hand after all this time and now you feel slighted.  It is a two way street you know.

It has been said that those older plans do not make Sprint much money, if at all when looked at, at the subscriber level.  I am sure they would love to see those old plans migrate away.  Id like to see you guys get a better price from any of the other carriers that comes close to what you pay now.  Not gonna happen.

SERO is such a sizeable customer base it simply made business sense to entice us users to upgrade with this.

Wizard

Re: New options for SERO plan customers

Ok first OFF I DO NOT NOR EVER DID HAVE SERO.But i do have a old legecy plan which with this new deal will get me another discount.I was told when i opened my ED1500 that SERO WOULD NEVER BE ALLOWED TO MOVE UP AND GET ANDROID.

Many people WERE lied to when a REP tells you It will never happen and you upgrade then they are lying and is a breach of contract.

I have my account noted so i careless what is said about other then it is BS for the people who were lied to.I just think the other people who have FC AND FF should be able to upgrade.

And SERO is not anywhere near as large as the old FF AND FC about 9-1 more Legecy plans the SERO plans out there so your not that large base.It is just easy for them to make this change with SERO and you guys are not really saving that much

You CAN'T have a discount of any kind on this new plan.

If you have a family plan a ED1500 with  25% corp discount which i have is cheaper then SERO.

Anyway i hope it works out for good for everyone.

Journeyman

Re: New options for SERO plan customers

What he said times two!

Wizard

Re: New options for SERO plan customers

Jeter wrote:

It is just easy for them to make this change with SERO and you guys are not really saving that much

You CAN'T have a discount of any kind on this new plan.

If you have a family plan a ED1500 with  25% corp discount which i have is cheaper then SERO.

Actually, for me, with a single line and no available "discounts," SERO Premium would save me over $250 a year from my EPRP plan (it would save nearly $400 for someone with a regular plan).

That much saving IS an appreciable difference for one on a fixed disability income.


(And yes, when I was told by people up to the exec. and regulatory services level that there was no chance that the SERO plan I was on would ever cover a handset with the features I needed, it did turn out not to be true.)

Message was edited by: tomas472

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Journeyman

Re: New options for SERO plan customers

Hope I am not intruding, but I am currently on a Sero Flair and Flexible $30 plan.  I persume I am eligable for this new Sero Premium so I can get the 4g Samsung Epic and my montly cost will go from $30 to $50.  As far as I have read, the plan will have 500 Minutes, unlimited text, data, mobile to mobile and GPS.  Is this information correct?  Thanks in advance for any replies.

axgz

Re: New options for SERO plan customers

Essentially yes, as of October 1st you will be able to add the $10 add-on for the SERO to get Any Mobile, Anytime and Sprint Navigation, and the $10 Premium Data add-on for the EVO or Epic.

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