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Here's how to pay off an installment plan

Journeyman

Here's how to pay off an installment plan

Having had to have spent way to much time searching around to find out how to pay off the remaining balance on my installment plan here is what worked for me as of 2/7/2018.

- Dial *3 on the phone.

- Select "pay by phone" (not go to the app).

- Press 1  if calling from that phone.

- Press option 3 for the installment plan menu. (This menu only exists if you have an active installment plan on the phone otherwise option 3 is to hear your account balance again.)

- follow prompts to make payment to the installment plan.

 

 

 

 

5 REPLIES
Highlighted
Community Manager

Re: Paying off installment plan

Thank you for sharing @Pruch, I'm going to feature this post on the front page of of Community so it can help other people accomplish the same task.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Journeyman

Re: Paying off installment plan

those options are not available to me when I call.

Sprint Social Care

Re: Paying off installment plan

Are you calling from the phone with the active Installment Plan?


Jeffrey
Sprint Social Care
Journeyman

Re: Paying off installment plan

yes I am.

Sprint Social Care

Re: Paying off installment plan

In that case, let's help you out. Please check your inbox and reply to the private message I just sent you.


Jeffrey
Sprint Social Care
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