Its sad that sprint treat a loyal customer unfairly like a piece of crap. I was a loyal customer since 2003 and when I was ready to switch to $90.00 Unlimited freedom plan, they absolulty refuesed to honer it. It is sad that Sprint shower a new custmoer with all kind of attractive plan while ignore those of us who was paying them for the last 14 years. T-mobile offer the plan not just to a new customer to existing loyal customer as well.
I guess time to switch to a different service provider who treat loyal cutomer with respect.
goldenbaylimo1, we appreciate your loyalty. You're an important part of our Sprint Family. Allow us to review the account to see what offers we have available for you.
I sent you a private message, please reply to it when you get a chance.
Sprint Social Care.
What is there to review? either the new Unlimited plans are available to existing customers or not. We know for a fact that as of right now, the new $90 plans are NOT available to existing customers like us who have endured Sprint's mediocre service for years and STILL stuck by SPRINT. Thanks Sprint!
I just ran into the same situation and was given a number to call. The girl on the phone told me I could get a permanent plan (the new customer one is for a year) for the same price - and she asked me if I had a Costco membership - which I do...so she sent me an email saying to upload the id to a website which I did. Later I got confirmation that my plan changed and also got another email saying the discount did not. So I did not get the plan they said and when I followed up - I went through 2 people on chat then just called in and was told there was no discount for Costco. Why would she bring this up to me then??? And they told me the plan was $120 which is a number she never even mentioned. I want them to pull the call and honor the price I was told. Again, long time customer probably 13 or 14 years now and I see new customers getting better deals.
I may do something different. For sure one line is moving out by 03/2017 because he plays Ingress & Pokemon Go, wants to be able to talk when playing and could not with Sprint right now
I know I get 28% discount because of my employer but could not take advantage on the current family plan.
I need to get the total ETF for the 3 lines and see where the breakeven point is. From there I can make an inform decision
Th3Phoenix, your concerns are understood, we definitely want to get a plan that fits your needs. Please reply to my private message, that way I can review your account and discuss your options.
Sprint Social Care.