We would hate to lose our loyal customers over this new plan. Keep in mind that when a new customer comes to Sprint they often have to pay an Early Terminating Fee. In addition, they have to deal with the aggravation of switching carrier. For this reason Sprint is lowering the price of the Unlimited Freedom plan until 2018. After 2018 new customers will pay full price for the additional Free lines.
We would like to review your account and make sure you are in the correct plan. We just sent you a Private Message, please reply back as soon as you can.
Sprint Social Care