I've just recently heard that downloading battery saving apps and catche cleaning apps are a bad idea, so I proceeded to delete them. When i went into my settings after my phone scrolls all the way to the bottom of the settings and will not scroll back up and when I try and get to my storage by manually typing it on it goes berserk which makes me think I have a virus that only attacks my settings (probably from trying to keep people from deleting something out of storage. But when I use the malware and virus scanning that sprint provides on their app it says I'm clean...I cannot find any threads about this please help!!
This is definitely an uncommon issue and there seems to be something affecting your device's software. We advise you to hard/master reset your device to have this cleared/fix. If issue persist after doing so, don't hesitate in reaching back to us. Remember to backup your data before doing so.
Sprint Social Care
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