I bought my son his first phone about 4 months ago. Like an idiot I trusted the people I was doing business with and told them I didn’t want insurance on a crappy 100.00 phone and never looked into and paid my bill every month. After sprint charged me two extra month of my lease for upgrading early (after I received a message that I was eligible to upgrade now) I decided to look further into my bill and notice that they are charging me 9.00 every month for insurance on my sons phone. I have now paid for half the phone in insurance that I didn’t want. Check your bills people! Who knows what other charges I may have missed over the last two horrible years with sprint.
They reimbursed me 9.00 for the current month but would not reimburse me for the previous 5 months that I was being charged for the insurance that I did not ask for. Now, on top of that, I just returned a device that should give me 185.00 back and have not seen a penny of that yet and they keep telling me my refund should show on my statement in 1-2 billing cycles. Why so long! And why not back on the card I used for payment. Sketchy company!
@anniemccall, so you were never told what caused this increase? I'd like to look into it. Please send me a private message with your phone number and PIN or security answer.
@Trickcom, unfortunately, Asurion makes the decision on how much is refunded for the coverage. On the subject of the returned phone, did you ship it back or did you leave it at the store? If it was shipped back, you'll see the credit as soon as it's checked in.
I returned an iPad Pro to the store on November 5th I believe. I was told they couldn’t credit my credit card directly so all they could offer me was a credit to my sprint account.
I was charged 183.00 and was going to do monthly payments. I returned it in store and have a receipt for a refund for the 183 but haven’t received the credit to my account. I was confused why that money couldn’t have just been Put back on my card instead of having to go through all of this.
Yes! I really hope they wouldn’t have taken my device and charged me a restocking fee if it wasn’t in the 14 days. I have a receipt for a refund to be credited to my account but don’t understand why I haven’t received the credit or why the refund couldn’t have just gone back on to my card that I used for the purchase.
I'm not sure why it goes to the account and not the card. I reviewed the refund terms on sprint.com. It shows what happens if payment was made in cash or a check. Then it says when it was put on an account, the refund will go to that account. It doesn't mention the card payment. There are also amendments if the store was a 3rd party store.
It wasn’t a 3rd party store but I had an issue with them charging me 75.00 for a restocking fee so I was out that money as well. Just would like an answer to why I have no iPad and and out almost 300.00. Seems kind of insane