mauskite, I’d love to help you with that. When did this issue begin? Is this affecting any other customers on the area?
Can you please post some of the cross streets and ZIP code of the location where you are experiencing network problems along with the make and model of your device so that we can review the network status and do some troubleshooting?
Sprint Social Care Team,
Thank you so much for contacting us. We have reviewed the coverage and network on the area, currently there is an open service alerts for one of the local towers. We are working quickly to resolve the issue and apologize for the inconvenience to our affected customers.
I know that this is a frustrating experience and that you rely on your phone, our technicians are working to resolve it as quickly as possible.
I would like to report this to them so that they can be aware of your specific location. Please respond to the private message I sent you.
Sprint Social Care Team.
I know that having reliable coverage is super important. I need to stay connected to stay in touch with my loved ones so I get it! Have you had a chance to repost your issue using the Sprint zone app on your device? Please visit: http://sprint.co/2oTCoPd
We checked your area and see that a services alert in effect. I know that having reliable coverage is super important. We have alerted our network team and they are aware of the issue. Please give us a little more time as we will resolving this issue soon.