Want contact number for escalation. Have recieved no communcation from Sprint despite multiple calls. Manager at Sprint store offered to forward our message March 6, no response. We have followed up with him mulitple times, no response.
We have been customers since 2011, largely due to the good customer service. We are extremely dissapointed and are ready to leave Sprint as soon as possible. Unfortunately we would need to communicate with someone to do this and Sprint seems incapable.
Worst customer service we have ever experienced. Shocking and so disappointing.
Original message is copied below. We have now been dealing with this since December of 2016 with no responses from Sprint whatsoever.
Last response was April 13 from Store Manager in Durham, NC after following up with him for the fourth time:
"Got it, I just sent another email to the District Manager for Mobile Now and the Sprint Independent Account Executive. Let me know by the end of the day 5:30 pm if you have not heard anything."
Unsurprising at this point, we did not hear anything.
Original Message sent to Sprint Rep. on March 6, 2017. After mulitple calls and promises from Sprint Reps on phone with zero results.