Hello, I've been trying to reset my password for some time now. I'd say for a couple of months maybe. But the issue is that when I try to reset my password I do not know my PIN# nor do I know my security question. I thought I knew my security question but I guess I must have forgotten it or entered in the answer wrong. But with that said, any help would be appreciated.
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Thank you for reaching out to us. We can help you out with that. Please check your inbox and reply to the private message that I just sent you.
can you guys please send me an email explaining what to do because when we went to sprint they didn't give us the pin or security question and i dont know what they are. so can you please help.
If you have a Mysprint account created, you can use it to update or change your Sprint security PIN or security question and answer. Simply follow these steps to do so:
You can also visit these links for more information:
However, if you don't already have a mysprint account created this wouldn't help. If you don't have a mysprint account, and don't know either your security PIN or security question's answer, the next best option would be to visit a store for assistance.
You can use our store locator to find the store closest to you:
reina2280, we can check your account to see how to best assist you. We have just sent you a private message. Please check your inbox.
I'm having the same problem. I was there when I saw the employee put my pin and he even wrote it down for me but when I tried to create a Sprint account it says my pin is incorrect. So I tried the security questions and they are also incorrect. I called the store and they were unable to help me
Hello Arielgonzalez07, please make sure you're using the right abbreviation on the answer to your security question. Also, please keep in mind that capitalization and spacing count on your answer.
If it is still incorrect, we recommend you to visit a Sprint store in order to reset your security information.
Please click the link to locate your nearest one: http://sprint.co/1MJqD1f .