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Do not know my PIN# or Security Question.

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Journeyman

Do not know my PIN# or Security Question.

Hello, I've been trying to reset my password for some time now. I'd say for a couple of months maybe. But the issue is that when I try to reset my password I do not know my PIN# nor do I know my security question. I thought I knew my security question but I guess I must have forgotten it or entered in the answer wrong. But with that said, any help would be appreciated.

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5 REPLIES 5
Sprint Social Care

Re: Do not know my PIN# or Security Question.

Thank you for reaching out to us. We can help you out with that. Please check your inbox and reply to the private message that I just sent you.


Jeffrey
Sprint Social Care
Journeyman

Re: Do not know my PIN# or Security Question.

can you guys please send me an email explaining what to do because when we went to sprint they didn't give us the pin or security question and i dont know what they are. so can you please help. 

Journeyman

Re: Do not know my PIN# or Security Question.

If you have a Mysprint account created, you can use it to update or change your Sprint security PIN or security question and answer. Simply follow these steps to do so:

 

  1. Sign in to My Sprint
  2. Click the My Sprint on the menu
  3. Select Account Profile
  4. Scroll to Security Info and click Edit

You can also visit these links for more information:

 

http://sprint.co/2fgFDA2

http://sprint.co/2v8w6yJ

 

However, if you don't already have a mysprint account created this wouldn't help. If you don't have a mysprint account, and don't know either your security PIN or security question's answer, the next best option would be to visit a store for assistance.

 

You can use our store locator to find the store closest to you:

 

http://sprint.co/1MJqD1f

 

reina2280, we can check your account to see how to best assist you. We have just sent you a private message. Please check your inbox.

Journeyman

Re: Do not know my PIN# or Security Question.

I'm having the same problem. I was there when I saw the employee put my pin and he even wrote it down for me but when I tried to create a Sprint account it says my pin is incorrect. So I tried the security questions and they are also incorrect. I called the store and they were unable to help me 

Sprint Social Care

Re: Do not know my PIN# or Security Question.

Hello Arielgonzalez07, please make sure you're using the right abbreviation on the answer to your security question. Also, please keep in mind that capitalization and spacing count on your answer.

If it is still incorrect, we recommend you to visit a Sprint store in order to reset your security information.
 

Please click the link to locate your nearest one: http://sprint.co/1MJqD1f .


Ciara
Sprint Social Care
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