To Who This May Concern,
It sounds like you've been through a lot. Do you have any receipts or tracking numbers for the return of the phone? Are we looking for just 1 phone, or multiple phones? It sounds like it just needs to be checked in to process the credits. I would like to take this opportunity to say that when your lease is cancelled, you'll always see a charge for the remaining lease payments and purchase option price. Only when the phone is checked in within the same bill cycle, will you see the credits on the same bill.