This issue should not be marked as solved. The free tablet scam continues...years later. In November, I was purchasing a phone. I was told by the Sprint Representative that I qualify for a free tablet. The representative was upfront about the contract service/monthly fee that would be additional (although, he did say that it would be $20.00 and $25.00 is actually billed). However, as my bill came in the following month, in addition to the service agreement fee, there was an equipment fee charge of $12.50 for the tablet. I called immediately to resolve the issue, and each month since the charge continues to appear. I have spent hours of my life on the phone (that I can't get back), to have this reversed. After months, and countless phone conversations with representatives that talk circles in hopes that I will give up, they say they have finally fixed the mistake; blaming it on the store representative for offering me something that was not available. After reading through this blog, I find it very hard to believe that so many employees of this company misrepresent offers. In all likelihood, Sprint is hoping that its customers will get tired of spending hours of their lives on the phone for $12.50 a month and give up, pocketing the profit of their defeat. For me, it is not about the $12.50, it is about principle. I truly hope that the issue is resolved for good this time and Sprint revises its business practices so that future customers do not have to suffer such tribulations.
We regret making you feel this way! We'd like to have the opportunity to rectify this experience for you.
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Sprint Social Care
Yes, I was scammed this way too, but I was able to get the tablet out of it.
About 2 years ago, I got an email from sprint saying they had a free tablet for me. Since I had a loyalty service credit of $15 / month, they said they could give me a tablet essentially for free. It sounded too good to be true. To be honest, I was in the market for a new tablet. My old Nexus 7 was starting to get tired and was slowing down and I had been looking at some of the new Samsungs for a while. When the email came through, it definitely interested me. Naturally, it was only an 8 GB tablet, but it was an LG and it had a slot for an expansion card - something my Nexus didn't have. I read the email over carefully and called the support number on the email. The nice lady laughed when I asked her 'what's the catch?'.
She assured me there was no catch, but apparently she hadn't told that to anyone else in their organization.
When I first got it, for the @$12 shipping charge that was supposed to be all I would ever pay for the tablet, I was pleased enough and got a case and chip for it. Unfortunately, I couldn't seem to get the tablet activated. It seemed to have signal, but it simply wouldn't activate. It was OK though; I had wifi at my house and office so it wasn't such a big deal and I figured I'd drop by the sprint office at some point to see what they could do with it.
The next month, I got a huge charge for the tablet that it was my understanding was not supposed to happen. I called and was told that it took a few months for the computer system to be able to work out the charges and discounts and that I should be patient. Hmmm...
The next month I got another charge for the tablet that I still hadn't been able to activate. This time when I called, I was told that the tablet promotion was not available for as low a data package as I had put on the tablet and that was why I wasn't getting the discount. Hmmm... That was not what I was told, but I upped the data package, with the understanding that my loyalty discount would still cover the entire tablet charge.
The next month, I got an even higher charge, and though my loyalty service credit was applied, it was far less than I was expecting and the tablet was still costing me money. At that point, I got mad. I dug up the actual email and called the support line - this time I was ready for them and was not taking no for an answer. I got put through to someone who I explained the problem to. The tablet was sold to me as FREE and it had been anything but. On top of that, when I did take it down to the local sprint store, they told me the reason the tablet had never been activated was because it was a 4G tablet and would only work on 4G service. I don't have anything even resembling 4G service for 100 miles in any direction. What on earth were they doing selling me a tablet they had to know would not even work in my area? And wouldn't that have been a nice thing for the first salesperson to note or at least put into the fine print?
In the end, I did reach someone who credited me the entire amount I had paid for the tablet to that point and crediting me what I would be charged in future. I essentially have the free tablet that they promised - but the process I went through to get it didn't make me feel warm and fuzzy about the company, that is for sure.
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