This whole Tablet thing is a big scam, sprint needs to be sued for salesmen lies. 2 years ago when I switched over from Tmobile which I was paying less and Sprint offered a better deal all ended-up as lies, Salesman said since your a new customer and turning in your tmobile phones you get a free samsung tablet all you need to do is pay for internet monthly which was 10 bucks for 24 months, no big deal. Well I got scammed, I called today Feb 6, 2017 to cancel because 2 years are up and tablet screen burned out 6 months ago. I come to find out Ive been play almost 30.00 dollars monthly and sprint rep said I cant cancel I still owe $210 on it.... I was Shocked what Lies and Scams this company has done. Im so ready to go back to Tmobile from which I was there for 12 years there service may have not been that good but they never lied to me.
Hey Gq6zero! We would hate to see you go. Please allow us to take a look into this. check your inbox and reply to the private message that I just sent you.
Sprint Social Care
Before Jumping into that free tablet they offer, just make sure it is free. I personally was told it was free but after my 2 years was up I wanted to cancel service due to tablet no longer working, I was told it had a remaining balance of 200 bucks. Why because the salesman placed it on a 2 year lease. All Sprint salesman are out for them self, its "ALL ABOUT THE MONEY" So please make sure its free and have there manager and salesman sign in writing it will be total free after the 2 years are up and 0 cents will be owed if canceled. Just in-case you need to sue for false advertising.
We have some great deals for tablets. Some of the promotions offer a tablet with a 2-Year Agreement for free however, the tablet must have a data plan, and that plan will have a monthly fee. Other promotions could be different and may vary per customer.
For more details you may visit your local Sprint store(to locate one click here) or contact one of our Sales expert dialing, 800-777-4681.
Sprint Social Care.
This issue should not be marked as solved. The free tablet scam continues...years later. In November, I was purchasing a phone. I was told by the Sprint Representative that I qualify for a free tablet. The representative was upfront about the contract service/monthly fee that would be additional (although, he did say that it would be $20.00 and $25.00 is actually billed). However, as my bill came in the following month, in addition to the service agreement fee, there was an equipment fee charge of $12.50 for the tablet. I called immediately to resolve the issue, and each month since the charge continues to appear. I have spent hours of my life on the phone (that I can't get back), to have this reversed. After months, and countless phone conversations with representatives that talk circles in hopes that I will give up, they say they have finally fixed the mistake; blaming it on the store representative for offering me something that was not available. After reading through this blog, I find it very hard to believe that so many employees of this company misrepresent offers. In all likelihood, Sprint is hoping that its customers will get tired of spending hours of their lives on the phone for $12.50 a month and give up, pocketing the profit of their defeat. For me, it is not about the $12.50, it is about principle. I truly hope that the issue is resolved for good this time and Sprint revises its business practices so that future customers do not have to suffer such tribulations.
We regret making you feel this way! We'd like to have the opportunity to rectify this experience for you.
I sent you a Private Message, please reply back to me as soon as you can.
Sprint Social Care