Did anyone get anywhere with Sprint or Samsung on the forced upgrade (downgrade to edge 7 in my case) after the two recalls? In the initial press release from Sprint I seem to remember them saying they would reset upgrade eligibility once the ordeal was over with.
The sentiment that the "kickbacks" we already received are reward enough is ridiculous. This guy apparently didn't go through packing two phones in fire proof boxes and reloading all apps and contacts 3 separate times. In my case I had purchased two note 7s initially so with both recalls and the downgrades I had to activate and setup 6 phones and pack up 4 phones in the ridiculous fire proof kits with the rubber gloves and other nonsense!
Those of us that received a note 7 on day one deserve the opportunity to purchase the note 8 period. I don't mind paying a nominal upgrade fee. Whether Samsung or Sprint facilitates this, it needs to be done.
So I just saw that Note 7 owners will get a "big" discount on a Note 8 with Samsung. Will Sprint play any role in this or do we have to go direct through Samsung? I have a S7 Edge on an installment plan, obviously it would be "easier" to swap directly with Sprint versus Samsung. Thanks.
Then this Information I received is false? I don't understand if the phone is defective to the extent of personal injury and the company acknowledges this flaw puts out a new phone with a loyalty reward to is costumers and the carrier doesn't acknowledge.
I made a copy of the chats and the post because the customer service rep states I had to have made over 12 payments and I took too long to turn the phone in. 20 plus years with sprint smh.