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Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

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Journeyman

Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

I have an unlocked Moto E4 I purchased from Target 2 months ago.  I have used it with Tracfone and Verizon, and now wish to port it to Sprint.  I received this message when I tried: "Sorry, but our records show you still owe Sprint for this device. Sign in to find this device on your account."

I do not have an account with Sprint, and the Moto E4 was never a Sprint device, being an unlocked phone not tied to any carrier.  Is there a solution?

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Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

Glad to hear you want to join the family. We can get this figured out together. Please send me a private message with the IMEI of the phone so I can check it out for ya

 

 

Penguin
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Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

When I check the IMEI it says invalid ownership. That means the phone thinks it still belongs to the previous carrier. You will need to give them a call and have them change the ownership code for the phone. After that's done we will check again and get things moving along.

 

 

Penguin
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Journeyman

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

I am confused. This phone was unlocked when I purchased it from Target. It did not belong to a carrier. I will try contacting TracFone, though.
Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

Normally when we get that message that's what needs to be done. Since it is a TracFone, you will need to call them.

 

 

Penguin
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Journeyman

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

It is not a TracFone device. I just spoke to their unlocking department, who stated they can not lock a device that does not belong to them. This device was purchased unlocked. It does not belong to any carrier.
Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

No worries! I'll send you a private message and get some specific information and I'll send a ticket to have the phone added to our database.

 

 

Penguin
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GrandMaster

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

since the phone was never with Sprint they must add in the devices info in order for it to be in their database. that notification you received though is a bit odd..might have put in some of the info wrong or missed a number or something.

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Journeyman

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

Hi,

 

I am also having the same issue for the couple of phones am trying to activate with sprint. Could you please share if there was any resolution with this issue?

 

Thanks for your time.

Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

Hi there. Lets work together to figure this out. Where did you buy those phones from?

 


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Journeyman

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

I have the exact same issue. Can someone help

Wizard

Re: Ineligible BYOD. "Sorry, but our records show you still owe Sprint for this device."

Good morning swapnag. I'd be happy to take a look into things. I'm going to private message you so we can get started.



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