Howdy noelesene31. I'll be more than happy to look into this IMEI #. The sensitive info that was in our post was removed for safety.
Give me a couple mins to look into this IMEI#.
Ok. I looked up this device, and it's showing as locked. Normally I'd gather some key info, and create a ticket to have the device unlocked. Unfortunately this device isn't eligible for unlock. I can suggest contacting the seller, and checking in about a return, exchange, or refund.