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Need to report lost phone and unable to log into account

Journeyman

Need to report lost phone and unable to log into account

I am unable to log into my account.  I get funneled into resetting my password however it says that my information does not match what they have on file for me.  I've been with Sprint for about 7 years now and have had the same password and security question answer.  I am in the military and currently I cannot call or visit a Sprint store.  I need to report my lost phone, please help.

1 REPLY 1
Sprint Social Care

Re: Need to report lost phone and unable to log into account

Hello ap302.

I am very sorry to read about your phone. I am happy to help. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
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