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New phone gets sprint complete. Cant remove it

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Journeyman

New phone gets sprint complete. Cant remove it

I recently had brought 2 BYOD devices. They said its required to have Sprint Complete while activating over the phone, they said I can remove it from sprint.com

I get the first phone active, cant remove from sprint.com and then next thing I know i got a bill already with the $15 on it. I call them and he removed it from my account and credits $15 for the NEXT bill and told me to pay the current bill.

I get the second phone, same thing happens where I cant remove it online (internal error) so I call up and the person cancels it but I think she cancelled it for the next billing cycle and not pro-rated for the current bill.

I dont want 1 month of Sprint complete, i didnt even want it at all.
Is there anyone who can remove Sprint complete from my device and PRO-RATE it

2 REPLIES 2
Sprint Social Care S.M.A.R.T. Agent

Re: New phone gets sprint complete. Cant remove it

Hey BHare1985! Send us a PM and we'll be able to look into getting this taken care of for you!

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: New phone gets sprint complete. Cant remove it

 
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